eStatement FAQ

estatements

What is an eStatement?

An eStatement is an electronic version of your statement with images available online via our secure Online Banking. You can view, save and print your statement right from your computer, avoiding the wait for traditional mail and ending paper clutter.

Are check images available with my eStatement?

Yes. Check images will look the same as when you received them on paper. 

When can I view my eStatement?

Your eStatement will be available to view within 1 business day after your statement cycle ends. We will send you an email notifying you that your eStatement is ready for viewing. All your previous eStatements (up to 24 months) are available to you online as well.

Can I view my electronic statement without signing up for eStatements?

Unfortunately, no. You will need to sign up for eStatements.

How do I save my eStatement for future reference?

You can save them right to your computer if you wish. We provide an archive of up to 24 months of your eStatements.

Can I access an eStatement for all of my accounts?

Both checking and savings accounts are available online.

Is there a charge for eStatements?

There is no charge for eStatements.

Do I have to sign up for Online Banking in order to have access to eStatements?

Yes. You access your eStatement through your Online Banking account.

Will I need a password to view my eStatement?

No. It is available through your Online Banking account by clicking on the “Accounts” tab and choosing “eStatements”.

How do I sign up for eStatements?

You can choose “Accept eStatements” on the first page as you log into Online Banking for the first time or click the “Accounts” tab and choose “eStatement Opt-In”.

Is my eStatement information secure?

State Bank of Belle Plaine strives to use the latest technology to protect your account information from exposure to unauthorized persons. As is the case with everything traveling through the Internet, security is always an issue. Even statements being mailed via the postal system has its own set of security issues. All data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others.

Will I be able to print my eStatement and check images?

Yes. Once you open the eStatement you will be able to print the eStatement and images just like any other document you would print from your computer.

What are my hardware and software requirements?

All you need is a computer and Internet access. To access Online Banking, you’ll need a web browser (Mozilla 3.0, Chrome 4.0 or Microsoft Internet Explorer 7.0 or higher), a user ID, and a PIN number. To access your eStatements, you’ll need Adobe® Acrobat® ReaderTM 5.0 or greater installed.

What is Adobe Reader and why do I need it?

Adobe® Acrobat® ReaderTM is free software used for viewing and printing of electronic forms. You will need this software installed (Version 5.0 or greater) on your computer in order to download, display or print your eStatement and images.

How can I get Adobe Reader?

The email notifying you that your eStatement is available will contain a link for the software.

What if I change my email address?

You can change your email address online by clicking on the “Options” tab and choose “Email Address”.

How long will it take to set up my eStatement?

Once you have signed up for eStatements, access will be available at the next third Thursday of the month or last business day of the month. You will receive an email notifying you when your eStatement is available.

Who should I contact if I can’t access my eStatement?

You should contact Data Processing at 952-873-2296 between 8:00 AM and 4:15 PM CST Monday – Friday, banking business days.

How do I cancel my eStatement?

You may cancel your eStatements at any time by clicking on the “Accounts” tab and choosing “eStatement Opt-Out”. We will remove your online access and begin sending your monthly statement via postal mail. There are no fees for discontinuing eStatements.  Some types of accounts may assess a paper statement fee.

Please stop in, email info@statebankbp.com or call data processing at (952-873-2296) for more information regarding eStatement services.

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